Frequently Asked Questions (FAQs)

Find below some of our most asked questions. If there's a question you have which is not answered here, please send us a message via our website contact form.

Are there washing facilities in the apartment?

What is the maximum number of people the apartments sleep?

Is there internet access?

Yes – we provide a complimentary wireless broadband service to all apartments at every location.

What can I expect in my apartment?

You can expect:

  • Fully-fitted kitchen with oven, microwave, toaster, kettle, cooking equipment, crockery and utensils
  • A set of towels per guest, plus toiletries
  • Wireless internet
  • Flat-screen TV
  • Spacious living area

What is a serviced apartment?

Peniel Apartments works exactly the same way as a hotel but with the added benefit of the space, comfort and freedom of a home away from home. You check in and check out the same as if you were at a hotel, yet luxuries such as a fully-fitted kitchen and separate bedroom are included.

Are there smoking or non-smoking apartments?

How often are the apartments cleaned?

Are pets allowed?

Is there a receptionist in the apartment building?

Each of our properties feature a 24-hour reception & concierge who are happy to help with any questions you may have.

Is there car parking?

Is there a lift in the apartment buildings?

What is the minimum length of stay?

How do I pay for my booking?

Do you offer corporate rates?

Can I change the dates of my reservation once already booked?

Can I cancel my booking?

What time do I have to check in & check out?

Can I check in earlier than ...?

Is there a penalty if we check out late?

How do I check in?

How do I check out?

Are extra beds available?

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